> ## Documentation Index
> Fetch the complete documentation index at: https://docs.extractor.live/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Contact Hacken Extractor support for help with setup, detector configuration, alert tuning, and account or billing questions — response within 24 hours.

Submit an issue, bug, or improvement proposal below. We typically respond within 24 hours.

<form id="extractor-support-form" action="mailto:extractor@hacken.io" method="post" enctype="text/plain">
  <div className="not-prose space-y-4 rounded-xl border border-zinc-200 bg-zinc-50 p-6 dark:border-zinc-800 dark:bg-zinc-950">
    <div>
      <label className="mb-1.5 block text-sm font-medium" htmlFor="support-type">
        Request type
      </label>

      <select id="support-type" name="type" required className="w-full rounded-lg border border-zinc-200 bg-white px-3 py-2 text-sm dark:border-zinc-800 dark:bg-zinc-900">
        <option value="issue">Issue</option>
        <option value="bug">Bug</option>
        <option value="improvement">Improvement proposal</option>
      </select>
    </div>

    <div>
      <label className="mb-1.5 block text-sm font-medium" htmlFor="support-title">
        Title
      </label>

      <input id="support-title" name="title" type="text" required maxLength="180" placeholder="Short summary of the request" className="w-full rounded-lg border border-zinc-200 bg-white px-3 py-2 text-sm dark:border-zinc-800 dark:bg-zinc-900" />
    </div>

    <div>
      <label className="mb-1.5 block text-sm font-medium" htmlFor="support-description">
        Description
      </label>

      <textarea id="support-description" name="description" required rows="6" placeholder="What happened, what you expected, and how to reproduce it" className="w-full rounded-lg border border-zinc-200 bg-white px-3 py-2 text-sm dark:border-zinc-800 dark:bg-zinc-900" />
    </div>

    <div>
      <label className="mb-1.5 block text-sm font-medium" htmlFor="support-email">
        Account email
      </label>

      <input id="support-email" name="accountEmail" type="email" required placeholder="you@company.com" className="w-full rounded-lg border border-zinc-200 bg-white px-3 py-2 text-sm dark:border-zinc-800 dark:bg-zinc-900" />
    </div>

    <div>
      <label className="mb-1.5 block text-sm font-medium" htmlFor="support-tenant">
        Tenant / organization
      </label>

      <input id="support-tenant" name="tenant" type="text" placeholder="Optional, if you know it" className="w-full rounded-lg border border-zinc-200 bg-white px-3 py-2 text-sm dark:border-zinc-800 dark:bg-zinc-900" />
    </div>

    <input type="hidden" name="priority" value="medium" />

    <input type="hidden" name="status" value="TODO" />

    <input type="hidden" name="reportedAs" value="technical-account" />

    <input type="hidden" name="source" value="docs-support" />

    <button type="submit" className="rounded-lg bg-[#4f46e5] px-4 py-2 text-sm font-medium text-white">
      Submit request
    </button>
  </div>
</form>

If the form is unavailable, email [extractor@hacken.io](mailto:extractor@hacken.io).